Capitals and output – Poste Italiane

2022 Outcome of the value creation process at Poste Italiane

Main KPIs for the measurement of Inputs and Outcomes on capital used by Poste Italiane

financial CAPITAL

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Description: Sources of financing and ways of using financial resources

MEASUREMENT INDICATORS

REFERENCE TO PARAGRAPHS OF THE REPORT

INPUT:

Business continuity plan resources
Equity and liabilities

OUTCOME:

GRI 201-1 Economic value generated, distributed and retained
FS11 Percentage of assets subject to positive and negative environmental or social screening

Group financial position and cash flow
Integration of ESG factors into investment policies
Integration of ESG factors into insurance policies
Indicators tables

physical-structural CAPITAL

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Description: Structures, equipment and infrastructure that have an impact on efficiency and effectiveness

MEASUREMENT INDICATORS

REFERENCE TO PARAGRAPHS OF THE REPORT

INPUT:

Corporate fleet data
Air transport fleet data
GRI 2-7 Widespread presence

OUTCOME:

Number of digital services offered
Number of contacts handled
GRI 305 Emissions
GRI 305-4 Intensity of GHG emissions related to real estate facilities
GRI 306 Waste
Wastewater reporting
Dematerialisation of procedures and
corresponding transactions

Environmental impacts of real estate facilities
Environmental impacts of logistics
Innovation and digitisation of products, services and processes
Indicators tables

intellectual CAPITAL

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Description: Intellectual property, procedural/ organisational system, reputation

MEASUREMENT INDICATORS

REFERENCE TO PARAGRAPHS OF THE REPORT

INPUT:

Business continuity plan resources
GRI 205-1 Companies assessed for risks
related to corruption and percentage of operations audited for risks related to corruption
Specific training on procedures and policies of anti-corruption
207-1 Approach to tax

OUTCOME:

GRI 205-3 Reports managed by the Whistleblowing Committee
GRI 418 Customer Privacy
IT security and cyber security breaches
Number of customers involved in IT security breaches
Cases of bribery and corruption and
corrective actions
Anti-competitive practices
GRI 415-1 Political contributions

Work with transparency and integrity
Cybersecurity, IT Security and Privacy
Innovation and digitisation of products, services and processes
Indicators tables

human CAPITAL

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Description: Personnel knowledge and skills

MEASUREMENT INDICATORS

REFERENCE TO PARAGRAPHS OF THE REPORT

INPUT:

GRI 102-8 Number of personnel by contract type and gender
GRI 2-8 Number of non-employees by
GRI 401 Employment
GRI 403-5 Worker training on occupational health and safety
GRI 404 Training and Education
GRI 405 Diversity and Equal Opportunity
GRI 412 Human Rights Assessment
Number of participants in development
programmes
Average hours of training for employees by gender and category
Training programmes and career development

OUTCOME:

Workforce trends (employee turnover)
GRI 403-9 Occupational accidents
Diversity
Number of cases of non-compliance with labour standard
Disputes

Work with transparency and integrity
Protection of human rights
Equal career development opportunities
Occupational health and safety
Staff training and development
Staff welfare and well-being
Indicators tables

social-relational CAPITAL

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Description: Partnership and stakeholder relations

MEASUREMENT INDICATORS

REFERENCE TO PARAGRAPHS OF THE REPORT

INPUT:

Suppliers with an ISO 14001 or EMAS certified environmental management system
GRI 402 Labor/Management Relations
GRI 203-1 Corporate giving and/or
corporate citizenship initiatives
Existing tenders which incorporate specific social criteria

OUTCOME:

Number of contacts handled
Customer satisfaction
GRI 203 Indirect economic impacts
Quality of the Universal Postal Service
Customer experience in Post Offices
Customer complaints by type
Monthly complaints
Settlements
New customers in the categories most at
risk of financial exclusion as a percentage of total new acquisitions
FS14 ATMs for inclusion
FS14 Post Offices for cultural integration

Protection of human rights
Support for the socio-economic development of local communities
Dialogue and transparency in relations with the authorities
Relations with social partners
Financial inclusion
Quality and customer experience
Legality and incorporation of ESG criteria within the procurement process
Indicators tables

natural CAPITAL

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Description: Natural resources and ecosystem services

MEASUREMENT INDICATORS

REFERENCE TO PARAGRAPHS OF THE REPORT

INPUT:

GRI 301 Materials
GRI 302 Energy
GRI 303 Water and Effluents
Total cost of energy purchased for real
estate facilities
Existing tenders which incorporate specific
environmental criteria

OUTCOME:

GRI 305 Emissions
GRI 305-4 Intensity of GHG emissions
related to real estate facilities
GRI 306 Waste
Wastewater reporting
Weight of electricity consumption relating to real estate facilities by type of business

Legality and incorporation of ESG criteria within the procurement process
Environmental impacts of real estate facilities
Environmental impacts of logistics
Indicators tables

Poste Italiane’s ESG Strategic Plan is based on 8 pillars associated with the 18 material topics, identified by the materiality analysis, and aims to promote the complete and effective disclosure of the Company’s performance.

STRATEGIC PILLAR	MATERIAL TOPIC	SDG	KEY MEASUREMENT INDICATORS	CAPITALS IMPACTED
Integrity and transparency	Work with transparency and integrity		GRI 205 Anti-corruption GRI 207 Taxes GRI 415 Public Policy	Intellectual Financial
	Legality and incorporation of ESG criteria within the procurement process		Existing tenders that incorporate specific environmental criteria	Natural Financial
			Existing tenders that incorporate specific social criteria	Human Social-relational Financial
			GRI 301 Materials	Natural Financial
People development	Staff training and development		GRI 404 Training and Education	Intellectual Human
	Staff welfare and well-being		GRI 2 General Standards GRI 401 Employment	Human
	Relations with social partners		GRI 402 Labour/Management Relations	Social-relational
	Occupational health and safety		GRI 403 Occupational Health and Safety	Human
Diversity and inclusion	Protection of human rights at the Company		GRI 405 Diversity and Equal Opportunity	Human Social-relational
Diversity and inclusion	Equal career development opportunities		GRI 404 Training and Education	Human Social-relational
Creating value for the country	Support for the socio-economic development of local communities		GRI 203 Indirect economic impacts	Social-relational
	Dialogue and transparency in relations with the authorities		Monetary contributions related to activities with the ability to influence public policies	Social-relational
	Financial inclusion		Incidence of new customers in the categories most at risk of financial exclusion as a percentage of total new acquisitions	Social-relational Financial
Green transition	Environmental impacts of logistics		GRI 302 Energy GRI 305 Emissions	Physical-structural Natural
	Environmental impacts of real estate facilities		GRI 302 Energy
			GRI 303 Water and Effluents GRI 306 Waste
			GRI 305 Emissions
Customer experience	Quality and customer experience		Quality of universal service Customer experience in Post Offices Customer complaints by type Customer satisfaction Settlements	Social-relational Intellectual Financial
Customer experience	CyberSecurity, IT Security and Privacy		GRI 418 Customer Privacy	Social-relational Intellectual Financial
Innovation	Innovation and digitisation of products, services and processes		Number of digital services offered Number of digital transactions	Intellectual Physical-structural Financial
Sustainable finance	Integration of ESG factors into investment policies		FS 11 Percentage of assets subject to positive and negative environmental/social screening ESG products and services related to Asset Management	Social-relational Financial Human Intellectual Natural
Sustainable finance	Integration of ESG factors into insurance policies			Social-relational Financial Human Intellectual Natural