Poste Italiane’s Sustainability Strategy, consisting of the ESG Strategic Plan and a set of Sustainability Policies, is aimed at achieving national and international social and environmental development goals. This Strategy is consistent with Poste Italiane’s activities and business criteria, within the broader strategic framework defined by the Group.

The ESG Strategic Plan encompasses all the specific objectives and targets, both qualitative and quantitative, that the Group has set for the purpose of continuously improving its sustainability performance. In addition, the policies adopted incorporate all the principles, qualitative
objectives and different management methods, regulating in a synergistic manner the various issues that emerged from the materiality analysis and the areas required by Legislative Decree no. 254/2016 is not established.

Material sustainability themes for Poste Italiane

To identify current and potential positive and negative impacts, an in-depth scenario analysis was conducted on the Group’s activities, its business relations, the sustainability context in which it operates and the expectations of its stakeholders. In particular, the analysis took into account the provisions of regulatory sources and the main international sustainability guidelines, the Strategic Plan and the Group’s risk management model, as well as the requirements of the main questionnaires prepared by ESG rating agencies and analyses of current industry trends.

In the assessment phase, the significance of the identified impacts was defined through the direct involvement of stakeholders.
Below is the list of impacts submitted for evaluation by the Group’s stakeholders.

PILLARSMATERIAL TOPICSIMPACTS
Integrity and
transparency



Work with transparency
and integritye
Increased awareness of the relevance of compliance issues
Compliance of its internal control system
Legality and incorporation
of ESG criteria within the
procurement process
Compliance with social and environmental standards along the value chain
Raising supplier awareness of ESG issues
People
development



Staff training and
development
Developing employees’ skills
Employee Engagement
Staff welfare and wellbeingWork-life balance
Customer satisfaction
Relations with social
partners
Involvement of social partners
Respect for workers’ rights
Occupational health
and safety
Accidents, injuries and occupational illness
Culture of safety
Diversity
and inclusion



Protection of human
rights at the Company
Awareness of human rights issues
Affirmation of an inclusive corporate culture
Equal career development
opportunities
Supporting parenting
Gender pay gap
Creating value
for the country


Support for the socioeconomic
development of local communities
Well-being of citizens
Social and economic development of local communities
Dialogue and transparency in
relations with the authorities
Opportunities for the country’s development and growth
Supporting institutions
Inclusione finanziariaFinancial Skills Development
Digitalisation of financial services
Green transition


Environmental impacts
of real estate facilities
Production of building-related emissions
Consumption of natural resources and production of waste
Environmental impacts
of logistics
Produzione di emissioni legate alla logistica
Consumption of natural resources and production of waste
Customer
experience



Quality and customer
experience
Customer satisfaction
Modernisation of processes and services offered
CyberSecurity, IT
Security and Privacy
Data leakage and theft
Breach of privacy
Innovation


Innovation and
digitisation of products,
services and processes
Digital transformation of the country
Development of innovative logistics systems
Sustainable
finance


Integration of ESG
factors into investment
policies
Sustainable growth of the country through its investing activities
Responsible investment practices
Integration of ESG
factors into insurance
policies
Sustainable growth of the country through its insurance products
Responsible insurance practices

According to the inside-out perspective, the Company has considered the significant current or potential impacts on people and
the environment directly related to its activities, products and services, including upstream and downstream activities in its value
chain. On the other hand, the outside-in perspective took into account sustainability risks and opportunities that may positively
or negatively influence future cash flows and thus create or erode corporate value in the short, medium or long term, affecting its
development, performance and positioning.


Stakeholder engagement

In order to contribute to the creation of shared value for the Company and all its stakeholders, Poste Italiane integrates the variable visions and needs of those directly and indirectly involved in the Group’s activities within its Sustainability Strategy. Consideration of stakeholders’ requests allows the Group to strengthen its growth in terms of reputation and, at the same time, maintain a relationship of trust and transparency in the social and economic context in which it operates.

Poste Italiane’s stakeholder engagement methods

CATEGORY OF STAKEHOLDERPRINCIPAL ENGAGEMENT METHODS
Shareholders and investorsShareholders’ Meetings; Corporate Governance Report; Financial Reports and periodic presentations; roadshows and dedicated meetings; the Company’s corporate website; press releases.
CustomersCustomer experience systems; periodic customer satisfaction surveys.
PersonnelInternal communication tools (intranet, newsletters, mailing list, Postenews, etc.); internal and external events for staff; periodic meetings; first- and second-level bargaining; periodic satisfaction surveys.
Suppliers and business partnersDedicated meetings.
Entities and InstitutionsConferences; dedicated meetings; corporate communication; periodic communications; organisation of events.
Local communitiesProgetti in favore della collettività; Partnership; Comunicati stampa; Sponsorizzazioni,
Liberalità; Dialogo con le istituzioni locali; Contatti in occasione del lancio di progetti
rilevanti, Pubblicazione di documenti, interviste, eventi.
EnvironmentPress releases; dedicated events; partnerships; collaborations; conferences.

Through the Strategic Plan, Poste Italiane aims to achieve responsible growth and accompany the country’s path of sustainability and social inclusion. In defining the investment choices of the Plan, the contribution of each intervention to the Group’s 8 Sustainability Pillars was also assessed.

The pillars of Poste Italiane’s ESG Strategic Plan that support the 2024 Sustain & Innovate Plan

PILLARSSDG
Integrity and
transparency



SDG 8 – Decent Work and Economic Growth
SDG 12 – Responsible Consumption and Production
SDG 16 – Peace and Justice Strong Institutions
People
development



SDG 3 -Good Health and Well-being
SDG 5 – Gender Equality
SDG 10 -Reduced Inequality
Diversity
and inclusion



SDG 4 – Quality Education
SDG 5 – Gender Equality
SDG 10 – Reduced Inequality
Creating value
for the country


SDG 1 – No Poverty
SDG 8 – Decent Work and Economic Growth
SDG 10 – Reduced Inequality
SDG 11 – Sustainable Cities and Communities
SDG 16 – Peace and Justice Strong Institutions
Green transition


SDG 3 – Good Health and Well-being
SDG 6 – Clean Water and Sanitation
SDG 7 – Affordable and Clean Energy
SDG 11 – Sustainable Cities and Communities
SDG 12 – Responsible Consumption and Production
SDG 13 – Climate Action
Customer
experience



SDG 12 – Responsible Consumption and Production
SDG 16 – Peace and Justice Strong Institutions
Innovation


SDG 8 – Decent Work and Economic Growth
SDG 9 – Industry, Innovation and Infrastructure
Sustainable
finance


SDG 8 – Decent Work and Economic Growth
SDG 16 -Peace and Justice Strong Institutions