2022 Outcome of the value creation process at Poste Italiane
Main KPIs for the measurement of Inputs and Outcomes on capital used by Poste Italiane
financial CAPITAL
Description: Sources of financing and ways of using financial resources
| MEASUREMENT INDICATORS | REFERENCE TO PARAGRAPHS OF THE REPORT |
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physical-structural CAPITAL
Description: Structures, equipment and infrastructure that have an impact on efficiency and effectiveness
| MEASUREMENT INDICATORS | REFERENCE TO PARAGRAPHS OF THE REPORT |
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intellectual CAPITAL
Description: Intellectual property, procedural/ organisational system, reputation
| MEASUREMENT INDICATORS | REFERENCE TO PARAGRAPHS OF THE REPORT |
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human CAPITAL
Description: Personnel knowledge and skills
| MEASUREMENT INDICATORS | REFERENCE TO PARAGRAPHS OF THE REPORT |
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social-relational CAPITAL
Description: Partnership and stakeholder relations
| MEASUREMENT INDICATORS | REFERENCE TO PARAGRAPHS OF THE REPORT |
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natural CAPITAL
Description: Natural resources and ecosystem services
| MEASUREMENT INDICATORS | REFERENCE TO PARAGRAPHS OF THE REPORT |
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Poste Italiane’s ESG Strategic Plan is based on 8 pillars associated with the 18 material topics, identified by the materiality analysis, and aims to promote the complete and effective disclosure of the Company’s performance.
| STRATEGIC PILLAR | MATERIAL TOPIC | SDG | KEY MEASUREMENT INDICATORS | CAPITALS IMPACTED |
Integrity and transparency | Work with transparency and integrity |  |
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| Legality and incorporation of ESG criteria within the procurement process |  | Existing tenders that incorporate specific environmental criteria |
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| Existing tenders that incorporate specific social criteria |
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 | GRI 301 Materials |
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People development | Staff training and development |  | GRI 404 Training and Education |
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| Staff welfare and well-being |  |
| Human | |
| Relations with social partners | | GRI 402 Labour/Management Relations | Social-relational | |
| Occupational health and safety |  | GRI 403 Occupational Health and Safety | Human | |
Diversity and inclusion | Protection of human rights at the Company |  | GRI 405 Diversity and Equal Opportunity |
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| Equal career development opportunities | | GRI 404 Training and Education | ||
Creating value for the country | Support for the socio-economic development of local communities |   | GRI 203 Indirect economic impacts | Social-relational |
| Dialogue and transparency in relations with the authorities | | Monetary contributions related to activities with the ability to influence public policies | ||
| Financial inclusion | | Incidence of new customers in the categories most at risk of financial exclusion as a percentage of total new acquisitions |
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Green transition | Environmental impacts of logistics |   |
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| Environmental impacts of real estate facilities | | GRI 302 Energy | ||
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| GRI 305 Emissions | |||
Customer experience | Quality and customer experience | |
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| CyberSecurity, IT Security and Privacy | | GRI 418 Customer Privacy | ||
Innovation | Innovation and digitisation of products, services and processes |  |
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Sustainable finance | Integration of ESG factors into investment policies |  |
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| Integration of ESG factors into insurance policies |